Frequently Asked Questions

You can book directly through our website by selecting your preferred tour and dates, or contact our team for a custom itinerary. A 30% deposit secures your booking, with the balance due 60 days before departure.

We accept credit cards, bank transfers, and mobile money (M-Pesa, Tigo Pesa, Airtel Money). All payments are processed securely through our payment partners.

Cancellations more than 60 days before departure receive a full refund minus a $100 admin fee. 30-60 days: 50% refund. Less than 30 days: no refund. We strongly recommend travel insurance to protect your investment.

Yes, changes can be made subject to availability. Changes made more than 30 days before departure are usually free. Closer to departure, fees may apply depending on the nature of the changes.

Yes! We offer flexible payment plans including weekly, monthly, and milestone-based options. This makes your dream safari more accessible. Contact us to discuss what works best for you.

Tanzania is a year-round destination. The dry season (June-October) offers excellent game viewing as animals gather around water sources. The green season (November-May) features fewer crowds, lower prices, and newborn animals.

Our standard safaris use custom 4x4 Land Cruisers with a maximum of 6 guests per vehicle, ensuring everyone has a window seat. Private vehicle options are available for families and groups wanting exclusivity.

Absolutely! Safaris are wonderful family experiences. We recommend children be at least 5 years old for game drives. Some lodges have age restrictions, but we can always find family-friendly options that cater to younger travelers.

Tanzania is home to the Big Five (lion, leopard, elephant, buffalo, rhino), plus cheetahs, giraffes, zebras, wildebeest, hippos, and over 1,000 bird species. The Serengeti migration is one of nature's greatest spectacles.

Days typically start with an early morning game drive (6-7am) when animals are most active. Midday is for lunch and rest at your lodge. Afternoon drives resume around 4pm until sunset. Some parks offer thrilling night drives.

Most visitors need a visa. E-visas can be obtained online before travel or visas on arrival are available at major entry points. Your passport must be valid for at least 6 months from your arrival date.

Yellow fever vaccination is required if arriving from endemic countries. We recommend hepatitis A & B, typhoid, and malaria prophylaxis. Consult your travel health clinic 6-8 weeks before travel for personalized advice.

While not mandatory, we strongly recommend comprehensive travel insurance covering trip cancellation, medical expenses, emergency evacuation, and personal belongings. It provides peace of mind for your adventure.

Major international airports include Julius Nyerere (Dar es Salaam) and Kilimanjaro International (near Arusha). Many safaris start from Arusha. We can arrange airport transfers and domestic flights to connect you seamlessly.

Neutral-colored clothing (khaki, olive, brown), layers for cool mornings and warm afternoons, comfortable walking shoes, sun hat, sunglasses, sunscreen, binoculars, and a good camera. Leave bright colors and white clothing at home.

For flying safaris, soft-sided bags under 15kg are required due to light aircraft restrictions. Driving safaris have more flexibility, but we recommend packing light regardless for convenience.

US dollars are widely accepted. Bring small denominations ($20 or less) for tips and small purchases. ATMs are available in major towns. Credit cards are accepted at most lodges and camps.

Tanzania uses UK-style plugs (Type G, 230V). Most lodges have charging facilities, though some remote camps may have limited electricity. Bring adapters and portable battery packs for your devices.

We offer luxury lodges, tented camps, mobile camps, and budget camping options. Tented camps provide authentic bush experiences while luxury lodges offer 5-star comfort. We match accommodations to your preferences and budget.

Yes, all our partner properties follow strict safety protocols. Wildlife rarely enters camp areas, and staff are trained in safety procedures. Many camps are unfenced by design, allowing wildlife to pass through naturally and safely.

Many lodges and camps now offer WiFi, though speeds vary and connectivity in remote areas can be limited. We recommend disconnecting and enjoying the wilderness experience!

Most lodges can accommodate dietary requirements including vegetarian, vegan, gluten-free, and allergies. Please inform us at the time of booking so we can ensure your needs are communicated to all properties.